FAQ

Find Answers to Your Most Frequently Asked Questions

General

Online trading involves buying and selling financial assets through an online platform. These platforms provide access to various financial instruments like stocks, forex, commodities, and cryptocurrencies.

Online trading involves risks, including the potential loss of your investment. Market volatility, lack of knowledge, and trading on leverage can increase these risks.

To start trading, follow these steps:
1. Create an Account: Register on our platform and complete the verification process to gain full access to features.
2. Fund Your Account: Deposit funds into your trading account using a convenient payment method available on the platform.
3. Select Cryptocurrency: Explore the variety of cryptocurrencies available for trading and choose those that align with your trading goals.
4. Start Trading: Execute trades on our platform, utilizing its functionality for convenient and fast asset management.
5. Monitor Your Results: Track your trading activity and manage your portfolio using the platform’s features to control and enhance your performance.

You can trade various assets, including stocks, forex, commodities, cryptocurrencies, indices, and ETFs.

Cryptocurrencies

Cryptocurrencies are digital or virtual currencies that use cryptography for security and operate independently of a central bank. They enable secure online transactions and can be used for investing and trading.

Blockchain is the technology that underpins cryptocurrencies. It's a decentralized ledger of all transactions across a network, enabling the transfer of assets and verification of transactions without the need for a central authority.

Several factors influence the price fluctuations of cryptocurrencies, including market demand and supply, market sentiment, regulatory developments, technological advancements, market manipulation, and macroeconomic trends.

Yes, you can trade various types of cryptocurrencies on our platform. We offer a wide selection of cryptocurrencies, including popular coins and emerging altcoins, providing you with ample opportunities to diversify your trading portfolio.

CFD Trading

CFD, or Contract for Difference, trading involves speculating on the rising or falling prices of fast-moving global financial markets. It allows traders to trade the price movement of securities without owning the underlying asset.

Benefits include the ability to trade on margin, access to global markets, no stamp duty, and the ability to go long or short. CFDs provide a flexible way to trade the financial markets.

Leverage in CFD trading allows traders to control a larger position with a smaller amount of capital. For example, if a trader uses a leverage of 10:1, they can trade $10,000 worth of assets by only putting up $1,000 of their own capital. While leverage can amplify profits, it also increases the potential for losses, as both gains and losses are calculated based on the full position size. Traders should use leverage cautiously and ensure they understand the associated risks.

Yes, you can trade cryptocurrency CFDs on our platform. We offer CFDs on popular cryptocurrencies such as Bitcoin, Ethereum, and others. This allows you to speculate on the price movements of these digital assets without actually owning them. Our platform provides convenient tools for CFD trading, ensuring easy and fast market access. Make sure to familiarize yourself with the risks associated with trading cryptocurrency CFDs to make informed decisions.

Account

You can open an account by completing the registration process on our website, which involves providing your personal and financial information.

Benefits include the ability to trade on margin, access to global markets, no stamp duty, and the ability to go long or short. CFDs provide a flexible way to trade the financial markets.

Yes, you can have more than one account on our platform. We allow multiple accounts for different purposes, such as personal trading and business trading. However, please check our specific policies regarding multiple accounts.

To close your account, please contact our customer support team through the platform or our website. They will guide you through the account closure process and ensure that all necessary steps are completed. Make sure to withdraw any remaining funds before closing your account.

Deposit and Withdrawal

You can make a deposit using SEPA online banking, Visa, MasterCard, Maestro bank cards, and cryptocurrencies using Binance, MooPay, and Coinbase wallets.

Deposits are typically credited to your account immediately, but it may take up to 24 hours depending on the method used.

You can withdraw funds using bank transfers, Visa, MasterCard, Maestro bank cards, and cryptocurrencies through Binance, MooPay, and Coinbase wallets.

Withdrawals are typically processed within 1 to 3 business days, depending on the method used and any additional security checks that may be required.

Security

We use advanced encryption and security protocols to protect your personal information. All data is stored on secure servers with restricted access.

Yes, your funds are held in segregated accounts, separate from our company's operating funds, ensuring their protection.

We implement several security measures to prevent unauthorized access to your account, including two-factor authentication (2FA), strong password requirements, account activity monitoring, and encryption of sensitive data. Additionally, regular security audits are conducted to identify and address potential vulnerabilities.

To ensure secure trading:
- Use strong passwords and 2FA.
- Monitor your account regularly.
- Keep software updated.
- Be cautious of phishing.